REFUND AND RETURNS

At joyagoo, we are committed to providing high-quality products and excellent customer service.
If for any reason you are not satisfied with your purchase, you may request a refund or return within 30 days of receiving the product.
Please read the following policy carefully to understand the refund and return process.

1. Refund & Return Conditions

Refund Timeframe:
You may request a refund or return within 30 days of receiving the product.

Product Condition:
Returned items must meet the following requirements:

  • The product must be unused, undamaged, and in its original packaging with all tags and accessories included.
  • The item must not affect secondary sales (i.e., no signs of use, wear, or modification).

Non-Returnable Items:
The following items are not eligible for refunds or returns:

  • Items damaged, altered, or missing parts due to customer mishandling.
  • Items returned after the 30-day return period.
  • Customized or special-order items (e.g., personalized or engraved products).
2. Refund Process

Submit a Request:
Contact us via email or online customer service within 30 days of receiving the product.
Please provide your order number, product name, and the reason for the refund or return.

Review & Approval:
We will review your request within 1–2 business days and notify you if it meets the refund conditions.

Return Arrangement:
If approved, we will provide you with the return address and instructions.
Please pack the item securely and include your order number for faster processing.

Refund Processing:
Once we receive the returned item and confirm it meets our return conditions, we will process your refund within 3 business days.
Refunds will be issued to your original payment method (e.g., credit card, PayPal, etc.).
Processing times may vary depending on your payment provider.

3. Shipping Costs
  • If the return is due to a defective product or an incorrect item shipped, joyagoo will cover the return shipping costs.
  • If the return is due to personal reasons (e.g., dislike, wrong size, change of mind), the customer is responsible for the return shipping costs.
4. Contact Information

If you have any questions or need assistance, please contact us at:
📧 Email: [email protected]

5. Important Notes
  • Please ensure the returned item is properly packaged to prevent damage during transit.
  • The refund amount does not include original shipping costs, unless the return is due to a defective or incorrect product.
  • If you receive a damaged or incorrect item, please contact us within 24 hours of delivery and provide photographic evidence.
  • Returns that fail to meet the above conditions may be partially refunded or rejected.

Thank you for shopping with joyagoo!
We appreciate your trust and are dedicated to providing you with exceptional after-sales service and a worry-free shopping experience.ice.